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Healthcare AI Solutions for Clinics

Voice is at the center of healthcare — from triaging a patient, to communicating test results and treatment plans, as well as inter-employee communication. AI-powered automation and speech recognition can be used to improve employee experience and patient outcomes simultaneously.

With AI, clinics can:

  • Reduce consumer effort and build loyalty
  • Free up front desk staff and increase their productivity
  • Utilize digital deflection to improve efficiency and automate call routing to patient access contact centers, when appropriate
  • Reduce costs for patient scheduling, prescription refills, patient authentication, and insurance verification
  • Improve the employee experience

Reducing consumer effort — the work they must do to get their problems solved — builds loyalty.

The Rise of Consumerism in Healthcare Means that Process Improvement is Key.

  • Healthcare consumers want the same great experience that they have come to expect in retail and hospitality sectors.

A big problem

A big problem in healthcare lies in one of the oldest technologies — the phone. People are busy, and they want easy experiences at every touchpoint without wasting time.

  • No one wants to wait on hold!
  • No one wants to “listen closely because options have changed.”
  • No one want to get lost in a phone tree while trying to access the care they need.

This is why health systems need to implement ‘low-customer-effort’ approaches to service. When support staff is empowered with more time to own patient and family member issues from start to finish, loyalty increases and unnecessary revenue leakage is avoided.

Learn more about how AI in healthcare improves patient access contact center operations...​

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Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801

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Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]

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CONNECT WITH US

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Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]

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