Enterprise organizations need to get rid of outdated phone trees. Businesses need to take advantage of operational efficiencies to reduce overall call management costs. Parlance enables organizations to provide an easier customer experience while improving employee access to a wider set of enterprise destinations (for example, coworker cell phones), reducing dependence on large and expensive operator workforces to field incoming calls.
NO ONE WANTS TO
Listen closely because options have changed.”
Reducing call management costs for enterprises since 1996
Manufacturing
Parlance helps manufacturing enterprises streamline switchboard and call center operations while enhancing the caller experience. In addition to pleasing callers, reducing costs, and increasing call handling efficiency, Parlance can deliver universal dialing across the entire enterprise. Improve customer satisfaction and deliver simple and intuitive caller experiences.
Insurance
Insurance agencies and healthcare payors require call management solutions that save callers time, enable efficient business operations, and help control the rising costs of customer engagement. With Parlance self-service solutions at critical locations within the voice network, caller experiences become a brand asset, agents and operators become more available, and call handling costs decrease. Deliver excellent caller experiences and reduce costs with Parlance self-service solutions.
Food Service
Busy restaurant managers and chefs frequently encounter overloaded agents or slow, outdated Interactive Voice Response (IVR) systems when engaging their food service suppliers. Parlance lets food service companies deliver a fast, efficient, and simple customer experience through either centralized call management solutions at the corporate level, or at the individual operating company level. Our fully managed solutions benefit dozens of operating companies and service centers at the largest food service distributors in the United States.
Visionary organizations rely on Parlance every day to
As callers have come to expect friction-free, self-service, the importance of conversational AI continues to rise. Parlance provides a better solution for organizations who have come to rely on AI-powered automated attendants but demand an improved experience for their customers.
Parlance is a Nuance Speech Attendant replacement. We are preserving voice-driven self service for many Nuance customers. Save money! Satisfy callers! As a managed service, we achieve better results than you experienced with Nuance. So, look no further – Parlance is THE replacement for Nuance SpeechAttendant.
WHITE PAPER
Yes, they can! Learn how Lean principles can be applied in the contact center to improve service, create efficiency, and reduce costs.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]