Conversational AI solutions in healthcare remove repetitive and routine work from patient access contact center agents and clinics, and enables support staff to work at the top of their skillsets. When conversational AI solutions, like intelligent virtual assistants are used in the voice gateway, and integrated with EHR systems, patients and care givers can be verified and routed to the correct queues and pods without human intervention. Routine tasks like the verification of contact information or insurance confirmation can also be automated at the healthcare digital front door. IVA solutions for health systems not only reduce agent burden, optimize operations and cut costs, but they enable agents to be more available for callers who require more complex support or empathy.
