Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

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3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Parlance Team

05 Oct 2017

3 min

Help Desk Help vol. 2 – Skills Based Routing

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.

Parlance Team

28 Sep 2017

3 min

Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.

Parlance Team

28 Jun 2017

3 min

A New Take on Contact Center Workload

Streamline call routing, provide self-service options, & automate routine tasks to reduce agent workload in contact centers.

Parlance Team

25 Apr 2017

< 1 min

Healthcare Switchboard Operators

Healthcare switchboard operators play a vital role in patient access & customer satisfaction, and they must be enabled to succeed.

Parlance Team

23 Feb 2017

2 min

Lean Part 3: Control over the Queue

Achieve control & sustain improvement in call management using Lean methodology. Kanban makes the case for caller self-service.

Parlance Team

20 Feb 2017

2 min

White Paper: Lean Call Management

Lean Manufacturing methodology boosts customer satisfaction & brings new efficiency to healthcare contact centers.

Parlance Team

15 Feb 2017

2 min

Lean Part 2: Improving Call Management

Lean practices help healthcare contact centers improve caller experience & create efficient call management.

Parlance Team

08 Feb 2017

2 min

Lean Part 1: Waste and the Customer Experience

Identify and eliminate wasted money and time in healthcare contact centers by using Lean management practices.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors

2 min

Meet Parlance at Upcoming Healthcare Events | Details

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Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Help Desk Help vol. 2 – Skills Based Routing

Help Desk Help vol. 1 – Call Deflection

A New Take on Contact Center Workload

Healthcare Switchboard Operators

Lean Part 3: Control over the Queue

White Paper: Lean Call Management

Lean Part 2: Improving Call Management

Lean Part 1: Waste and the Customer Experience

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System