Our Blogs

Featured Blogs

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

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6 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Parlance Team

25 Oct 2018

2 min

Caller Experience IS Patient Experience

Phone calls are crucial to patient experience. Voice-driven call management elevates interactions & creates cohesive brand experiences.

Ali Karasic

26 Sep 2018

2 min

Hometown Health Transforms the Caller Experience

Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer

Ali Karasic

06 Sep 2018

2 min

Hospital Sees 7X Improvement in Key CX Metrics

A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and

Parlance Team

31 May 2018

3 min

Misplaced Calls and the Contact Center

Misplaced calls waste valuable time & productivity. Parlance call routing solutions improve efficiency and enhance customer experience.

Parlance Team

26 Apr 2018

2 min

Is IVR Bloat Affecting Your Callers?

IVRs can be unwieldy & bloated, degrading customer satisfaction. Parlance intelligent call handling solutions streamline IVR systems.

Parlance Team

22 Jan 2018

2 min

Switchboard Consolidation in Higher Education

Parlance switchboard consolidation and self-service solutions help higher education institutions improve efficiency & reduce costs.

Parlance Team

20 Oct 2017

3 min

Help Desk Help vol. 4 – ID Hidden Improvement

Optimize call management processes, leverage skill-based routing, and increase agent availability with conversational AI.

Parlance Team

12 Oct 2017

2 min

Help Desk Help vol. 3 – First Call Resolution

Speech self-service solutions improve first call resolution rates, deflect calls, and enhance customer and agent experience.

Parlance Team

05 Oct 2017

3 min

Help Desk Help vol. 2 – Skills Based Routing

Improve help desk operations with skills-based routing. Match callers with agents based on expertise, increasing first-call resolution.

Parlance Team

28 Sep 2017

3 min

Help Desk Help vol. 1 – Call Deflection

Reduce help desk volume & accelerate the caller experience. Parlance provides AI-powered call routing solutions.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue

2 min

Meet Parlance at Upcoming Healthcare Events | Details

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Our Blogs

Featured Blogs

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Caller Experience IS Patient Experience

Hometown Health Transforms the Caller Experience

Hospital Sees 7X Improvement in Key CX Metrics

Misplaced Calls and the Contact Center

Is IVR Bloat Affecting Your Callers?

Switchboard Consolidation in Higher Education

Help Desk Help vol. 4 – ID Hidden Improvement

Help Desk Help vol. 3 – First Call Resolution

Help Desk Help vol. 2 – Skills Based Routing

Help Desk Help vol. 1 – Call Deflection

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System