Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

According to Becker’s Healthcare, C-suites across the United States are highly focused on improving patient access to care in 2025.

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3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Claire Franz

03 Dec 2024

5 min

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.

Lindsey and Nalin

14 Nov 2024

6 min

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Healthcare organizations must improve the patient journey in the voice channel. They need EHR experts who know conversational AI.

Maryellen Mcdonnell

06 Nov 2024

4 min

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

Given the diverse backgrounds, circumstances, and abilities of patients, digital transformation efforts result in inequitable access to care.

Chris Derizzo

29 Oct 2024

4 min

How Healthcare CIOs Can Capitalize on Conversational AI Today

Healthcare CIOs must modernize their hospitals and clinics by adopting a conversational AI solution for the voice channel.

Ali Karasic

24 Oct 2024

4 min

How Conversational AI Advances Health Equity for Hospitals and Clinics

Equity begins at an organization’s digital front door. CIOs must prioritize the ease with which consumers can access their providers.

Kylie Perales

15 Oct 2024

3 min

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

To ensure all patients have easy access to care, health systems must modernize with conversational AI-powered intelligent virtual assistants.

Annmarie Block

09 Oct 2024

6 min

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

The voice channel has become outdated and inefficient for most hospitals and clinics. Healthcare CIOs must automate phone-based communication.

Will Sadkin

23 Aug 2024

3 min

But… Can Your Conversational AI Solution Recognize a Proper Name?

Speech recognition systems often struggle with uncommon proper names, leading to caller frustration and lost revenue.

Zack Downing

22 Aug 2024

3 min

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

To attract and retain Gen Z talent, health systems must implement conversational AI to reduce agent and operator burnout.

Ali Karasic

22 Aug 2024

3 min

Why Healthcare CIOs Should Automate FAQs with Conversational AI

When conversational AI is used for FAQ resolution, hold times are reduced and substantial call volumes are mitigated.

Ali Karasic

12 Dec 2022

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

In this Becker's Hospital Review webinar, patient access center experts discuss how UC San Diego Health put patient experience at the forefront of its access

3 min

Ali Karasic

13 Nov 2023

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in

2 min

Ali Karasic

06 Jun 2022

Webinar: Improve the Call Experience That Patients Have With Your Health System

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals, patients, family members, doctors, and vendors continue

2 min

Meet Parlance at Upcoming Healthcare Events | Details

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Our Blogs

Featured Blogs

How Health Systems Can Instantly Enhance Access to Care

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

You Can’t Get the Most Out of Your Health Tech Investment Without Managed Service

Empowering Patients with Self-Service to Ease Caller Navigation

Put a Kaizen Lens on the Process of Answering the Phone in a Large Health System

How Conversational AI Eases the Burdens of Patient Access Contact Center Agents

Replacement for Nuance Speech Attendant – Parlance guarantees better performance

Recent Blogs

Three Ways Conversational AI Enables Healthcare Agents to Work at the Top of Their Skillsets

Why Your Health System Needs EHR Experts to Implement Conversational AI and Improve the Patient Journey

Does Healthcare Digital Transformation Benefit Some Populations Over Others?

How Healthcare CIOs Can Capitalize on Conversational AI Today

How Conversational AI Advances Health Equity for Hospitals and Clinics

Why CIOs Should Invest in Conversational AI to Save Money and Enhance Patient Access

Three Reasons Phone-Based Customer Service in Healthcare is Here to Stay

But… Can Your Conversational AI Solution Recognize a Proper Name?

Attract and Retain Gen Z Contact Center Agent Talent with Conversational AI

Why Healthcare CIOs Should Automate FAQs with Conversational AI

Webinar: How UC San Diego Health Created a Patient-Centered Experience and Transformed Patient Access

Webinar: How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access and ROI

Webinar: Improve the Call Experience That Patients Have With Your Health System