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2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
2 min A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
3 min As advanced as most automatic speech recognition (ASR) systems are, they still have difficulty handling and recognizing proper names. The sheer volume of names in
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
3 min Healthcare organizations need to invest in a managed service that takes the weight off their IT teams who are already burdened with countless technical responsibilities,
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]