3 min Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc.,
< 1 min The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter
3 min The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally
2 min The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the
2 min Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and
2 min After identifying wasted time, resources, and opportunities in the voice channel, it’s time to put that analysis to good use.
3 min Keys to Being a Successful Speech Application Provider Since Nuance Speech Attendant reached end-of-life in 2022, Parlance has filled the gap, not only supporting but
2 min Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count. Parlance transforms corporate directories into
< 1 min Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya Contact Center solutions, helping customers
2 min In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant solution. Callers want friction-free, speech-driven
2 min The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled technologies, Parlance has solved a
2 min Parlance transforms corporate directories into speech-driven tools to help both consumers and businesses. People want friction-free, speech-driven access when calling in to large organizations on
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]