2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
2 min A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
2 min In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey involves making many calls, from
3 min We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or get help… Sometimes we get
2 min High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming calls is often a challenge
3 min Parlance delivers speech-powered call navigation as a managed service and we guarantee ROI! Speech-enabled automated attendants reduce operational costs and provide easy self-service for callers.
2 min Health system IT teams can only handle so much. These professionals maintain infrastructure, provide technical assistance, ensure data security compliance, and manage patient health information,
< 1 min Watch Joseph’s video In 2022, Nuance discontinued support for SpeechAttendant® and Open SpeechAttendant®. Organizations moving from Nuance Speech Attendant to Parlance will achieve better performance
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]