2 min Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating
5 min Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways
4 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at
3 min HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping
3 min In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact
3 min In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for
3 min One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in
4 min Incorporating voice-driven call routing into your health system phone network makes it easier for patients and caregivers to navigate to the resources they need. Healthcare
5 min During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development into just one year. Now
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]