2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
2 min A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
3 min HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance voice-first solutions have been helping
3 min In healthcare, 70% of consumers contact hospitals and clinics by phone. Caller experiences must be efficient and seamless for patients to feel satisfied. For contact
3 min In the first 30 seconds of a patient’s interaction with your health system, you’ve set the tone for the remainder of their engagement – for
3 min One of the biggest challenges for a growing healthcare organization is providing highly satisfying patient and caregiver experiences. This is no small feat. Spikes in
4 min Incorporating voice-driven call routing into your health system phone network makes it easier for patients and caregivers to navigate to the resources they need. Healthcare
5 min During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development into just one year. Now
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]