5 min During the COVID-19 pandemic, patient access contact centers across the country had to condense years of healthcare industry technological development
2 min In this omni-channel world, the phone continues to be consumers’ preferred means of contacting enterprises. In healthcare, every patient journey
3 min We’ve all been there — listening to elevator music on hold while we’re trying to make a doctor’s appointment or
2 min High-effort patient experiences due to long hold times, excessive transfers, and outdated technology cause stress and dissatisfaction. Efficiently handling incoming
3 min Parlance delivers speech-powered call navigation as a managed service and we guarantee ROI! Speech-enabled automated attendants reduce operational costs and
2 min Health system IT teams can only handle so much. These professionals maintain infrastructure, provide technical assistance, ensure data security compliance,
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking
4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The
3 min Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Healthcare customer service satisfaction lags behind
5 min Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability to come up with a
4 min Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many of us take for granted
3 min Complaints and staffing challenges can put an unfavorable spotlight on contact center operations. As a leader, you will feel pressure to act quickly to improve
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]