The benefit of healthcare expertise

Make Interactions Easy
for Patients & Staff

The leading provider of conversational AI-powered
voice and digital assistants for health systems.

Deliver great patient experiences while lowering operating expenses at the hospital front door. Remove barriers to service and improve access to care with conversational AI.

25+ years at the forefront — IVR solutions & IVA solutions for health systems

Parlance serves thousands of hospitals and clinics as healthcare's most trusted conversational AI

We guarantee performance — Our unrivaled expertise and managed service delivery assures proven results with less effort from your team.

We have always believed that callers deserve friction-free, voice-driven access to the right resources inside the large enterprises they communicate with every day. Parlance empowers organizations to harness the power of voice and enables callers to speak naturally and connect quickly.

Make your digital front door wide open and welcoming with the best balance of technology and human support

We improve caller satisfaction for HUNDREDS of hospitals and clinics across the United States.

Eliminate expensive operator workforces with intelligent automation

Over 80% of customers and employees use their voices to engage with Parlance self-service solutions.

Cut operational costs and get immediate ROI

Parlance drastically reduces call volume and minimizes labor costs for colleges and universities across the nation. Our modern interactive voice response solutions optimize your voice network and reduce your reliance on live operators.

The power of patient voice

Parlance is purpose-built to offload calls from healthcare switchboards

Want to improve patient experience? Fix the phone! Increase self-service, reduce operator burden, and lower costs with the safest, newest, industrial-grade technology solutions.

Quick ROI — Optimize operations the very first day with a 33% offload guarantee!

We transfer to patient rooms – Learn more about our secure HL7 applications.

Agents working at the top of their skillsets — Patient access contact centers

Handle increased call volume without additional hiring

Reduce agent burnout and create a happier, more productive work environment with better retention and lower operational costs.

AI SOLUTIONS FOR CLINICS

Improve patient and provider experience — make connecting with resources quick and painless

Reduce costs for moving calls around the health system
Deliver a consistently branded calling experience
Deflect repetitive work from your staff (appointment management, authenticating callers, FAQs, etc.)
Ensure that agents are more available to work at the top of their skillsets

PARLANCE IS A NUANCE SPEECH ATTENDANT REPLACEMENT

We guarantee Parlance will outperform Nuance Speech Attendant

For over 25 years, organizations nationwide have depended on Parlance managed service solutions to transform enterprise directories into speech-powered tools.