5 min Building software is like solving a puzzle! When a problem stands before me, I use my creativity and problem-solving ability
4 min Parlance removes communication barriers between patients and the care they need, when they need it. In this digital age, many
3 min Complaints and staffing challenges can put an unfavorable spotlight on contact center operations. As a leader, you will feel pressure
3 min The experiences of healthcare consumers, switchboard operators, and patient access center agents are dependent on each other. In order to
4 min One of the greatest challenges faced by clinics and physician groups is an overabundance of administrative work. Office staff are
3 min HL7 messages communicate patient admission, discharge, or transfer status. These messages are initiated by electronic health record (EHR) systems. Parlance
3 min From Mission Impossible to Magnum PI, spy movies and TV shows are known for all types of thrilling espionage, surveillance, and security. Real life may
5 min In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on both sides of these transactions,
2 min Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient training, taxing hours, and overwhelming
4 min To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success for oneself. It encourages constant reflection,
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking
4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]