2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
2 min A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
3 min From Mission Impossible to Magnum PI, spy movies and TV shows are known for all types of thrilling espionage, surveillance, and security. Real life may
5 min In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on both sides of these transactions,
2 min Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient training, taxing hours, and overwhelming
4 min To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success for oneself. It encourages constant reflection,
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in Hahvahd Yahd.” In fact, speaking
4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch point in the journey. The
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]
SOLUTIONS
INDUSTRIES
RESOURCES
ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]