< 1 min Watch Joseph’s video In 2022, Nuance discontinued support for SpeechAttendant® and Open SpeechAttendant®. Organizations moving from Nuance Speech Attendant to
3 min Keys to Being a Successful Speech Application Provider Since Nuance Speech Attendant reached end-of-life in 2022, Parlance has filled the
2 min Organizations across the US, Canada, and the UK are switching to Parlance to avoid increasing their switchboard operator head count.
< 1 min Parlance is a leading provider of speech-driven self-service solutions. Our voice-first call routing applications are now compliant with key Avaya
2 min In 2022, Nuance SpeechAttendant® and Open SpeechAttendant®’s products were officially discontinued, leaving their customers searching for a new automated attendant
2 min The High Price of Old Technology Solutions for Answering the Phone in Healthcare With 25 years of experience perfecting speech-enabled
4 min In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.
2 min Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.
2 min Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
4 min In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
2 min Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
2 min When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that
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