5 min In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on
2 min Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient
4 min To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in
4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch
3 min Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Healthcare
2 min Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
4 min In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
2 min Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
2 min When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that
4 min Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.
3 min Change the way your health system answers the phone – replace the ‘phone tree’ with an AI-powered virtual assistant! We see health systems nationwide launching
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]