2 min Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating
5 min Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways
4 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at
2 min Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
4 min In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
2 min Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
2 min When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that
4 min Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.
3 min Change the way your health system answers the phone – replace the ‘phone tree’ with an AI-powered virtual assistant! We see health systems nationwide launching
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]