2 min by Parlance Team In healthcare, over 70% of inbound patients still call on the phone. The quality and speed of the
2 min Hometown Health, the largest not-for-profit insurance company in Nevada, faced some significant challenges in servicing calls coming into their customer
2 min A California healthcare facility recently made changes to the way they manage calls coming in to their orthopedics clinics and
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
2 min Despite the many patient portals, chat bots, mobile apps, and other online options for accessing healthcare, most patients still prefer to use the voice channel (the phone) to schedule appointments, talk to doctors, and handle more complicated issues.
4 min In a world where state-of-the-art smart phones, watches, and even self-driving cars are the norm, why are patients expected to put up with the clunky IVR menus that healthcare providers have used since the 90s?
2 min Inefficient communication between patients and agents drives high costs for health systems while negatively impacting patient experience.
2 min When a patient calls their healthcare provider to make an appointment or to find out the results of a medical test, the first thing that
4 min Advancements in AI-powered automation are raising the bar for patient access centers. Automated solutions help contact centers handle routine inquiries.
3 min Change the way your health system answers the phone – replace the ‘phone tree’ with an AI-powered virtual assistant! We see health systems nationwide launching
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]