5 min In a healthcare setting, service is fundamentally about healthcare professionals attending to a community of people. There are people on
2 min Rising labor costs and increased call volumes place enormous stress on patient access centers and their employees. Repetitive tasks, insufficient
4 min To me, having a learning mindset is one of the most valuable skills to cultivate in order to ensure success
3 min As a Bostonian, I often hear people trying to imitate our native accent with the phrase, “Pahk tha cah in
4 min Patient experience in healthcare is a series of touchpoints. For the majority of healthcare consumers, the phone is the first touch
3 min Healthcare customer service satisfaction lags behind almost every other industry, and the COVID19 pandemic highlighted an immediate need for transformation. Healthcare
< 1 min Reduce wasted labor and patient frustration. One of the most frequent processes in healthcare is also one of the most flawed.
2 min Behind the scenes of countless patient access center teams in healthcare are hardworking agents.
3 min Behind the scenes of countless patient access center teams in healthcare are hardworking agents.
3 min The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.
4 min In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.
2 min Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]