3 min Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc.,
< 1 min The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter
3 min The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally
2 min The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the
2 min Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and
2 min After identifying wasted time, resources, and opportunities in the voice channel, it’s time to put that analysis to good use.
< 1 min Reduce wasted labor and patient frustration. One of the most frequent processes in healthcare is also one of the most flawed.
2 min Behind the scenes of countless patient access center teams in healthcare are hardworking agents.
3 min Behind the scenes of countless patient access center teams in healthcare are hardworking agents.
3 min The discontinuation of Nuance SpeechAttendant® and Open SpeechAttendant® products has left their customers searching for a new automated attendant solution.
4 min In Boston, we tell people to “Pahk yah cah in Havahd Yahd.” Visitors to our city may find the local accent hard to understand.
2 min Since the end-of-life announcement of Nuance SpeechAttendant® and Open SpeechAttendant®, hospitals, higher education institutions, and businesses have been looking for a new solution that can serve as a replacement.
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]