3 min Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc.,
< 1 min The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter
3 min The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally
2 min The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the
2 min Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and
2 min After identifying wasted time, resources, and opportunities in the voice channel, it’s time to put that analysis to good use.
4 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
3 min In healthcare, self-service technology assists patients and provides immediate access to care while reducing hold times for people who opt to speak with a live agent.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
4 min Today, the digital front door is the first touchpoint that connects patients to a health system.
3 min Today, the digital front door is the first touchpoint that connects patients to a health system.
Parlance Corporation
400 West Cummings Park, Suite 2000
Woburn, MA 01801
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Phone: 888-700-6263
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]