2 min Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and
2 min After identifying wasted time, resources, and opportunities in the voice channel, it’s time to put that analysis to good use.
2 min Waste Reduction and Enterprise Call Management The customer experience is central to business operations, but day to day operations can
2 min The 3rd Lean manufacturing concept you can apply to call management is “Kanban”, which translates to “Control.” Kanban concerns the signals in place to order
2 min Can Lean Practices Transform Call Management? New study demonstrates how a proven, 60-year-old manufacturing methodology can boost customer satisfaction and bring new efficiency to healthcare
2 min After identifying wasted time, resources, and opportunities in the voice channel, it’s time to put that analysis to good use. The next step in Lean
2 min Waste Reduction and Enterprise Call Management The customer experience is central to business operations, but day to day operations can get in the way of
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Phone: 888-700-6263
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