3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways
4 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at
3 min Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc.,
< 1 min The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter
3 min The final concept in Parlance’s exploration of Lean practices for call management concerns timing and intervals. “Takt Time” is traditionally
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways to identify hidden improvement areas
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways to leverage call deflection and
4 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The second volume examines calls that go to the wrong
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The first volume looks at a simple yet common problem
3 min Much of the discussion around contact center workload revolves around agents. In-call workload. Post-call workload. Maintenance workload. Training workload. Etc., etc. While its all well
< 1 min The Unsung Heroes of Healthcare Not many customer service professionals can say that their duties can literally be a matter of life and death. Healthcare
Parlance Corporation
400 West Cummings Park, Suite 2000
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
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CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]