2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization.
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the
2 min Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating
5 min Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The third volume examines ways
3 min A major challenge faced by modern healthcare contact centers revolves around managing misplaced calls. For instance, callers might end up at a scheduling center with
2 min Interactive voice response (IVR) is a useful tool to help navigate callers to the correct destination in a large organization. However, many phone trees become
< 1 min Ever wondered whether automated solutions can truly deliver call management ROI? Are you curious about what types of savings the latest in voice-enabled call routing
2 min Call management requirements in higher education are evolving rapidly. Switchboard/directory services calls have fallen considerably over the last decade, necessitating a new strategy – one
5 min Customer Experience continues to influence everything from market presence and brand reputation, to customer loyalty and sales revenue. It’s never been more important. Customers have
3 min Our new blog series highlights “4 Reasons to Use Speech Self-Service in Your Help Desk”. The final volume examines ways to identify hidden improvement areas
Parlance Corporation
400 West Cummings Park, Suite 2000
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Phone: 888-700-6263
Support: [email protected]
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ABOUT US
CONNECT WITH US
Phone: 888-700-6263
Support: [email protected]
Sales: [email protected]